ScocoHelp
Customers

Manage your wallet and payment methods

Add mobile money, cards, top up your wallet, and view transactions.

  1. Open Wallet in the customer app.
  2. Choose Add payment method to add mobile money or a bank card.
  3. Use Top up to add funds to your wallet.
  4. Open Transactions to review wallet activity.
  5. Use Transfer only when you are sure the recipient details are correct.
  • Payment authorisations can take a short time to update. If money leaves your account but the app does not update, do not repeat the payment immediately. Contact support with the transaction reference.