Vendors
Accept and manage store orders
Work through incoming, active, custom, and voice orders.
- Keep the vendor dashboard or partner app open during business hours.
- Review incoming order details before accepting.
- Set or adjust preparation time when needed.
- Use order chat or call options only for order-related issues.
- Mark the order ready when pickup can happen.
- If you cannot fulfil an order, cancel with the most accurate reason so the customer and support team understand what happened.